Cluster Manager

About Aliens Tattoo

Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable ₹500 million valuation. As one of the fastest-growing chains of tattoo studios globally, we deliver premium tattoo art and education services across India. With over 18 studios nationwide and a headquarters in Mumbai that houses 160+ creative professionals, Aliens Tattoo is redefining tattoo artistry and customer experience. Our culture thrives on creativity, transparency, and excellence. We believe in integrity, continuous learning, and creating a positive impact — both within our team and the larger creative community.

Position Overview

The Cluster Manager is a strategic and operational leader responsible for overseeing the performance, profitability, and people management of 3–5 premium tattoo studios within a defined region. This role demands a strong balance of business acumen, people leadership, and customer service excellence to ensure that every studio operates at the highest standards of the Aliens brand.

The ideal candidate will be a hands-on leader with prior experience in managing multi location retail or service-based businesses, ensuring operational efficiency, team motivation, and revenue growth.

Key Responsibilities

1. Studio Operations & Business Performance

• Oversee the daily operations of 3–5 studios, ensuring adherence to company SOPs and brand standards.
• Monitor studio-level performance metrics (sales, client satisfaction, expenses, etc.) and drive revenue growth across all locations.
• Analyze business performance data and create monthly reports with actionable insights for improvement.
• Conduct regular studio audits to maintain hygiene, ambiance, and operational efficiency in alignment with the “Aliens Vibe.”
• Manage studio profitability by optimizing costs, improving conversion rates, and enhancing customer experience.

2. Team Leadership & Development

3. Customer Experience & Relationship Management

4. Sales & Marketing Support

5. Reporting & Coordination with HQ

Qualifications & Skills Required

experience in managing multiple outlets or service centers is a must.

Strong organizational skills with an ability to multitask and prioritize in a fast paced environment.

Key Attributes for Success

What We Offer