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Solution Analyst – SA2 (P2)

SkySysindia, India

19 hours ago

Job description

Role : Solution Analyst – SA2 (P2)

Position Type : Full-Time Contract (40hrs / week)

Contract Duration : 12 months+

Work Hours : IST overlapping with EST / UK timings

Work Schedule : 8 hours / day (Mon-Fri)

Location : 100% Remote

Position Overview

The Solution Analyst (SA2) supports the AI for Delivery team by assisting in the design, configuration, and rollout of AI-enabled solutions within Copilot Studio and Power Platform.

As a junior citizen developer / business analyst, the SA2 gathers requirements, documents processes, edits prompts, and supports the configuration of AI agents. This is a career-building role where the analyst will gain exposure to enterprise transformation projects, working alongside senior team members to improve delivery speed and cost efficiency.

Key Responsibilities

Business Analysis Support

Work with SMEs and senior analysts to capture requirements, desired deliverables, and process variations.
Document processes, data requirements, and expected outputs (e.g., file formats, templates).
Contribute to project charters and solution use cases.

AI Configuration & Support

Assist in configuring Copilot Studio agents through GUI-driven tools.

Edit and test prompt templates under guidance of senior analysts.

Help validate outputs, troubleshoot mismatches, and propose refinements.

Support integration of solutions with enterprise templates and reporting structures.

Delivery & Documentation

Assist with test generation, process documentation, and adoption support.

Maintain solution inventories, knowledge bases, and technical documentation.

Participate in workshops, demos, and user training sessions.

Provide feedback on platform usability and constraints.

Qualifications & Experience

Bachelor's degree in IT, Business, or related field.

2+ years of experience in business analysis, process documentation, or technology support.

Familiarity with enterprise software projects (CRM, ERP, or similar).

Basic understanding of AI / automation tools or low-code platforms.

Strong documentation and communication skills.

Curiosity and interest in learning AI-driven citizen development.

Desirable

Exposure to Power Platform, Copilot Studio, or Azure AI tools.

Experience supporting system integration or process improvement initiatives.

Familiarity with prompt engineering concepts.

Ability to collaborate across time zones (EST and UK).

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Solution Analyst • india, India