Talent.com
This job offer is not available in your country.
Salesforce Consultant

Salesforce Consultant

Gloifygurugram, uttar pradesh, in
18 hours ago
Job description

Role - Salesforce Sales & Service Cloud Consultant

Experience -3 to 8 Years

Location - Pune

Key Responsibilities

  • Gather and analyze business requirements for  Sales Cloud  (Leads, Opportunities, Forecasting, Pipeline Management) and  Service Cloud  (Case Management, Knowledge Base, Omni-Channel, CTI integrations).
  • Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.
  • Implement and support features like  Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles .
  • Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.
  • Integrate Salesforce with third-party systems (REST / SOAP APIs, middleware tools).
  • Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.
  • Conduct end-user training and create documentation for functional processes.
  • Manage data migration, cleansing, and deduplication.
  • Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).
  • Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.

Required Skills & Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3+ years of Salesforce CRM experience , with at least 2+ years in  Sales & Service Cloud  implementations.
  • Strong knowledge of  Salesforce standard objects  (Leads, Accounts, Contacts, Opportunities, Cases, Knowledge, Entitlements).
  • Experience with  Apex, SOQL, Lightning Web Components (LWC), Flows, APIs .
  • Good understanding of  Omni-Channel, CTI integrations, and Case Management .
  • Experience in  Salesforce configurations, workflows, validation rules, and automation .
  • Salesforce Certifications preferred :
  • Salesforce Administrator (ADM 201)
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant

    • Good to Have

  • Knowledge of CPQ, Field Service Lightning, or Marketing Cloud.
  • Experience with Agile / Scrum methodology.
  • Exposure to AppExchange apps.

    • Soft Skills

  • Strong communication and stakeholder management.
  • Analytical mindset with problem-solving ability.
  • Ability to work independently and as part of a cross-functional team.
    • Create a job alert for this search

    Salesforce Consultant • gurugram, uttar pradesh, in