No longer accepting applications
Customer Love Manager
White Forcemumbai, India2 days ago
Job descriptionOwn Customer Satisfaction Score (CSAT) across all the channels mentioned above. And close Audit for quality check of tickets done by CL agents, and train them to keep a continuous Understand consumer order journeys and business processes end to end, identify gaps in Own Whatsapp Chatbot that’s the first line of response to consumers. Work with cross-functional teams such as Operations, Quality, Tech and Business to resolve Own campaigns (on Whatsapp and Calls) to collect consumer feedback, opt-ins for new
Job description
- Lead the team of Customer Love executive who answer consumer queries on various
channels such as Whatsapp, Email, Instagram, Calls, etc.
any escalations coming on the CL channels.
feedback loop of improving quality of responses.
both, to reduce the count of incoming tickets.
relevant issues related to order delivery, product, tech, or business operations.
product development, and other such proactive communication.
if you are interested please contact on
email : contact no ;
Create a job alert for this search
Customer Manager • mumbai, India