Deputy General Manager Operations (Pan India)

About goSTOPS

We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country. We've built hostels that travelers actually love. Youth travel in India is exploding, and we're positioned to capture it. But as we scale, we need to get smarter about pricing, sharper on distribution costs, and more disciplined with data. That's where you come in.

Role Objective

Lead end-to-end property operations for goSTOPS, driving strategy, profitability, and superior guest experience. Ensure scalable processes, high service standards, and a strong brand reputation across all units in the region or nationwide cluster.

Key Responsibility Areas

1. Operations Management

• Oversee daily operations for the branches assigned with hands-on and process-oriented supervision.
• Drive execution of SOPs for Front Office, Housekeeping, F&B, Facility Management, Security, and Maintenance.
• Conduct regular audits of guest services, hygiene protocols, and physical property upkeep.

2. Team Leadership & Development

3. Guest Experience Excellence

4. Financial Stewardship

5. Sales, Marketing & Revenue Growth

6. Vendor & Stakeholder Relations

7. Compliance & Risk Management

8. Technology & Process Innovation

Qualifications Required

Key Competencies