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Team Leader
ConfidentialCochin / Kochi / Ernakulam30+ days ago
Job descriptionEngage in resource estimation and periodic planning Analyze and forecast team attrition; inform PM accordingly Control attrition, absenteeism, and ensure efficient resource utilization Maintain and update the team skills matrix and other process-related documents Conduct daily / weekly feedback sessions regarding production and SLA issues Analyze team performance to identify training needs Hold one-on-one meetings with team members Ensure process and refresher training is conducted as needed Coordinate with L&D and HR for training nominations and rewards & recognition inputs Provide performance feedback for midterm / annual appraisals to the PM Provide feedback on trainee appraisals to the PM Coordinate onboarding activities including ID / login creation Handle resignation formalities and update PM accordingly Track attendance and absenteeism, and inform PM Distribute salary slips / cheques Handle employee grievances and escalate when necessary Plan and manage leaves Conduct regular one-on-one sessions with the team Ensure daily production through optimal work allocation and monitoring Resolve team queries and daily issues Use designated software to allocate and track jobs / work; inform PM as needed Monitor and control shift operations Maintain daily reporting and record meeting minutes (MoMs) Collect and analyze team metrics and errors Create root cause analysis (RCA) documents Escalate issues to PM or clients when necessary and ensure issue resolution Provide feedback on quality issues and suggest improvements Drive continuous improvement in team metrics Ensure adherence to quality processes, standards, and checklists Meet all process SLAs and performance targets Maintain ISMS compliance across all tasks Follow company policies, rules, and regulations Adhere to defined work timings and leave schedules Graduate from any stream / Diploma holder (MBA preferred) PC literacy in Word and Excel (basic level) Strong technical knowledge of payroll and payroll systems Mandatory experience in supervising or handling teams
Strategic Responsibilities :
- Coordinate with the Transition team during the testing phase
- Handle client communication and support effectively
- Conduct and participate in conference calls with the onshore team (monthly / quarterly)
- Keep the Process Manager (PM) updated with team-level progress and reporting
- Ensure quality documentation is regularly maintained and updated
Resource Management :
Performance Management :
Employee Life Cycle Management :
Production Management :
Compliance & Quality :
Requirements :
Skills Required
Http, Forecasting, Performance Management, Excel, issue resolution , Resource Management
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Team Leader • Cochin / Kochi / Ernakulam
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