Network and IT Support Engineer

Job Title : Network and IT support

Location : Chennai, Kolkata, Mumbai, Pune, Cochin

Position Overview

The Service Delivery Engineer – Network Implementation is responsible for delivering onsite network deployment, installation, and maintenance services. The role involves performing rack and stack activities, IOS upgrades, and device health validation for a range of network infrastructure components including switches, routers, servers, and wireless access points.

This position requires hands-on technical expertise, attention to detail, and effective coordination with remote support and client teams to ensure smooth execution and compliance with service delivery standards and SLAs.

Key Responsibilities

Onsite Deployment & Installation (Rack and Stack)

• Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs).
• Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements.
• Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines.
• Mount devices (up to 3 meters in height) securely and safely, following all EHS standards.

Device Configuration & IOS Upgrade

Device Health Check & Validation (POST)

Wireless Access Point (AP) Installation

Documentation & Reporting

Coordination & Communication

Client Interaction & SLA Accountability

Technical Skills & Competencies

Qualifications & Experience

Physical & Site Requirements

Key Deliverables