Technical Account Manager

Role Description We are looking for a Technical Account-Delivery Manager to lead client engagements and ensure seamless service delivery.

Key Responsibilities

Own end-to-end delivery for strategic client accounts

Serve as the primary point of contact for clients, ensuring alignment between business goals and delivered outcomes

Manage project planning, execution, and cross-functional coordination

Drive continuous improvement in delivery processes and client satisfaction

Lead pre-sales efforts and contribute to solution design

Qualifications

12 - 18 years of total work experience

Minimum 3 years of recent experience working with an IT services organization as project manager or delivery manager

Minimum 5 years of experience working as software engineer or technical lead

Strong technical and functional acumen

Exposure / experience with GenAI & Agentic AI

Excellent problem-solving, organizational, and communication skills

Ability to manage multiple stakeholders and thrive in a fast-paced environment