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Customer Relationship Manager - Real Estate

HnH Placement Pvt. Ltd.Mumbai, Maharashtra, India

1 day ago

Job description

Urgent Requirement for a Real Estate Giant in Mumbai

Job Title : Customer Relationship Managers CRM (AM / DM level) - Real Estate

Experience Required : 4 to 6 years of CRM experience with any organization other than Real Estate

Budget : Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)

_(Additional Perks : This role includes incentives based on collections performance and loyalty-driven sales achievements)_

Culture Fit & Work Structure :

9 hour workday

Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's

Location :

Mumbai (Head Office – Mahalaxmi)

Education : Graduates or PGDMs preferred

Key Responsibilities :

Customer Engagement

Manage lifecycle relationships with ~250 customers across allocated segments / projects.

Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty.

Drive customer delight through responsiveness, personalisation, and high-touch service.

Revenue Ownership

Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.

Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations.

Improve engagement and mindshare to unlock loyalty and renewal potential.

Service Excellence

Ensure query resolution within defined TATs; maintain a low complaint escalation rate.

Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages.

Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers.

_Process, Systems & Reporting_

Keep all CRM systems and trackers updated with accurate, real-time data.

Maintain documentation hygiene across customer files, transaction records, and communication logs.

Track customer satisfaction and share actionable insights for process enhancement.

_Culture & Contribution_

Represent Company’s values through respectful, professional, and customer-first behaviour.

Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios.

Bring market intelligence and service innovation ideas from outside-in.

Looking for Immediate Joiners

Please contact 9819207710 via a message on whatsapp or email resume at harold.wilson@hnhplacement.com

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Relationship Manager • Mumbai, Maharashtra, India

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