International Collections Specialist EMEA

Summary

This individual will manage specific finance functions related to the collections of delinquent receivables for a portfolio of accounts in the EMEA region in order to maintain the WHR cash flow. The qualified candidate will be required to converse and communicate in English as a minimum in relation to the portfolio coverage and other languages could be beneficial.

In addition they will work closely with franchisees and Field Operations, as well as internal departments mainly Finance & Legal ensuring that franchisee’s and hotels financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but are not limited to collection and missing withholding tax receipt calls; resolving past due accounts; negotiating payment arrangements; reviewing financial statements; fielding incoming calls; recommending accounts for next collection steps, account reconciliations including submitting write-offs and payment processing details; reconciling withholding tax receipts and VAT (where applicable) and perform withholding and VAT (where applicable) adjustments and other miscellaneous write-offs.

The individual will also be required to complete the daily identification and application of payments and special projects.

They require an understanding of withholding tax implications. Additionally, this individual is required to identify and resolve financial issues, as well as communicate such issues to Senior Finance management on a timely basis.

Abilities / Key Competencies / Skills

Must speak and write English

Highly proficient in Microsoft Excel

Other languages an advantage

Motivated, detail-oriented person who is able to work independently in a fast paced environment

Well-developed negotiation skills

Heavy phone usage / volume

Must be persistent with excellent follow up skills

Good problem-solving and decision making skills

Must be results driven and results oriented

Excellent verbal and written communication skills

Good organizational and planning skills

Must work well with others and be able to contribute to a team

Proficient with computers is required

Customer focused with excellent customer service skills

Able to read and understand operational stats

Understand impact of market conditions and hotel industry challenges

Experience / Certificates / Education

University degree

Demonstrable professional experience in collections / finance / analytical related role

Highly proficient in Excel, especially Pivot Tables and VLOOKUP

Hotel experience a plus