Guest Services Associate

Company Description

Shilton Hospitality Pvt Ltd is a diversified hospitality company offering business hotels, resto-bars, catering services, music festivals, and leisure resorts. Our company is committed to providing exemplary service and memorable experiences for our guests. We pride ourselves on our attention to detail and dedication to hospitality excellence.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Bengaluru. The Guest Services Associate will be responsible for providing outstanding customer service, managing reservations, and ensuring guest satisfaction. Daily tasks include greeting guests, handling inquiries, making reservations, and coordinating with other departments to meet guest needs.

Qualifications

Guest Services and Guest Service skills

Customer Service and Reservations experience

Strong Communication skills

Excellent interpersonal and problem-solving skills

Ability to work collaboratively in a team environment

High School diploma or equivalent; higher education in hospitality or related field is a plus

Prior experience in the hospitality industry is preferred