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ServiceNow CSM / FSM Integration Developer

ServiceNow CSM / FSM Integration Developer

MatchPointpalakkad, India
2 days ago
Job description

Type : Contract

Location : Remote

Timezone : After 9 PM IST

Rate : $25 per hour

Overview :

Looking for an experienced ServiceNow CSM / FSM Integration Developer with 5+ years of hands-on development experience. The role involves designing, developing, and integrating ServiceNow CSM / FSM solutions while ensuring scalability, performance, and alignment with business requirements.

Key Responsibilities :

  • Develop, configure, and customize ServiceNow CSM & FSM modules (case mgmt, work orders, dispatch, workflows).
  • Build custom apps, portals, workspace components, and mobile features.
  • Create and maintain integrations using REST / SOAP, Integration Hub, scripted APIs, MID Server, and webhooks.
  • Implement business rules, client scripts, UI policies, flows, and workflows.
  • Troubleshoot integration issues and optimize platform performance.
  • Ensure adherence to coding standards, security, and CI / CD practices.
  • Provide post-implementation support and enhancements.

Required Skills :

  • 5+ years ServiceNow development experience (3+ years in CSM / FSM).
  • Strong understanding of ServiceNow architecture, data model, JavaScript, Glide API, and Flow Designer.
  • Hands-on experience with integrations (REST / SOAP, Integration Hub, MID Server).
  • Experience with CSM (cases, entitlements, accounts) and FSM (work orders, scheduling, mobile).
  • Strong analytical and Agile / Scrum experience.
  • Preferred :

  • ServiceNow Certifications : CIS-CSM / FSM, CSA, CAD.
  • Experience with ATF, DevOps, or automated deployments.
  • Knowledge of ITOM / ITSM / ITIL and integration middleware / event-driven architecture.
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