Functional Technical Consultant

About the Company

Own L2 / L3 support and continuous improvement for Dynamics 365 Business Central / Navision across Finance, Supply Chain, Sales / Service; drive incident resolution, enhancements, and upgrade readiness under defined SLAs.

Exp : 10 yrs

Location : Pune

N.P : Immediate joiner or 15 days

Responsibilities

• Handle incident / problem management end‑to‑end (triage, RCA, fix, preventive actions) within SLA; maintain weekly / monthly status reporting.
• Configuring and customizing Business Central / Navision modules to align with business requirements.
• Deliver enhancements / change requests : requirements to deployment; manage testing and quality assurance for Business Central / Navision configurations and customizations.
• Configure Business Central / Navision workflows, roles & permissions; support UAT and sign‑offs with business stakeholders.
• Coordinate with dev teams on AL / C‑AL customizations and extensions, ensure code quality and documentation.
• Support integrations (APIs / web services) with other systems; monitor and optimize performance.
• Migrating data from legacy systems into Business Central / Navision and ensuring data quality.
• Conduct end‑user training and create SOPs / supporting documentation.

Qualifications

Required Skills

Preferred Skills