Key Responsibilities in SAP Operations Setup
The role involves numerous job responsibilities in SAP operations setup, including engagement with stakeholders, monitoring of vendor KPIs / SLAs and escalation management. In addition to maintaining service review meeting presentations and risk management tasks, various technical skills such as hands-on experience with Vistex, GTS, ATTP and ITSM processes are required.
- Effectively engage with chosen stakeholders and collaborate to deliver business value.
- Monitor and approve problem management RCAs and proposed corrective / preventive actions.
- Manage and control escalations from the business side.
Required Skills and Qualifications
Hands on working experience in one or more SAP functional modules - Vistex, GTS, ATTP.Prior experience in SAP operations preferably as a Service Operations Expert.Good understanding of ITSM processes.Experience of working with external vendors desirable.Strong verbal and written communication skills.Self-motivated individual able to work independently.Benefits and Opportunities
Develop technical skills and expertise in SAP operations.Collaborate with cross-functional teams to achieve business objectives.Opportunity to work with external vendors and develop relationships.