Application Support Engineer

As an Application Support Engineer you will be responsible for ensuring the smooth operation and reliability of enterprise-level applications with a primary focus on supporting the Kronos payroll application . Your role involves troubleshooting application issues resolving ServiceNow and mailbox tickets promptly and collaborating with cross-functional teams to maintain high system availability and performance. While the focus is on application support you will also contribute to quality assurance activities such as validating fixes and performing regression checks when necessary.

Key Responsibilities :

Application Support & Incident Management :

• Provide technical support for enterprise-level application systems ensuring minimal downtime and quick resolution of issues.
• Monitor and respond to ServiceNow and mailbox tickets prioritizing and resolving them within agreed SLAs.
• Diagnose and troubleshoot application errors escalating critical issues to senior engineers when required.
• Collaborate with infrastructure development and product teams to resolve complex technical problems.
• Maintain detailed documentation of incidents resolutions and root cause analyses.

Root Cause Analysis & Continuous Improvement :

Client & Internal Support :

Quality Assurance (Additional Responsibility) :

Qualifications : Qualifications :

Additional Information :

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Remote Work : No

Employment Type : Full-time

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Experience : years

Vacancy : 1