Technical Support Specialist (UK Shift)
ConcentrixBengaluru, Republic Of India, IN23 hours ago
Job description0-5 years of experience in BPO / Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications.
Immediate joiners please
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
- Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
- Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
- Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
Greetings From Ignites Human Capital Services
Freshers
Experienced
Freshers 35k
Experienced
35k to 45k
Two way transport
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Call mayur@9343402211
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Technical Support Specialist • Bengaluru, Republic Of India, IN
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