Service Project Manager
Live ConnectionsAhmedabad, Gujarat, IndiaService Delivery Manager (Life Sciences Domain)
Please share me only if your match the requirement others stay away!
Hiring : Service Delivery Manager (Life Sciences Domain)
Location : Chennai
Experience : 12–18 Years
Notice Period : Immediate to 30 Days
Role Overview
We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations , specifically across Manufacturing (MES) and Quality (QMS / GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.
Key Responsibilities
Service & Team Leadership :
Lead and manage a shift-based L2 / L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).
Operational Management :
Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.
Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.
Stakeholder & Vendor Collaboration :
Serve as the primary escalation and communication point for clients, business partners, and vendors.
Oversee service performance reviews and drive accountability.
Compliance & GxP Oversight :
Ensure all operations and deployments comply with GxP, audit, and validation requirements.
Review and maintain system validation and SOP documentation.
Continuous Improvement :
Identify recurring issues and implement automation or process enhancements for service optimization.
Required Skills & Experience
Experience : 12–18 years in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments.
Applications Exposure : MES (e.g., PAS-X, Rockwell, POMS ) and QMS (e.g., TrackWise, Veeva QualityDocs ).
Regulatory Understanding : Hands-on experience working in GxP-regulated systems and validated environments.
Certifications : ITIL v4 (preferred).
Domain : Life Sciences background is mandatory for this role.
Nice to Have
Experience in Pharma Manufacturing processes .
Familiarity with automation, analytics, or AI-led support tools for application management.
Work Schedule
Shift-based (24x7 support model) – Flexibility for global operations required.
Mail your update profile to victorpaul@livecjobs.com
With Regards,
Victor
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