Job Title : Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot)
Department : End User Computing (EUC) / IT Infrastructure
Job Summary :
We are looking for a detail-oriented and technically proficient Technical Release Manager to lead and coordinate release activities across the Microsoft EUC ecosystem , including Windows OS feature updates , Microsoft 365 , monthly patching , Cloud PC (Windows 365) , Autopilot deployments , and Application Lifecycle Management (ALM) releases.
This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy.
Key Responsibilities :
🔹 Release Planning & Governance
- Own and manage the full release lifecycle for :
- Windows OS Feature Updates (Semi-Annual Channel upgrades, servicing stack updates)
- Microsoft 365 Releases (Office apps, Teams, OneDrive, Outlook)
- Monthly Patching (Windows OS, M365, third-party apps)
- Windows 365 / Cloud PC service updates (image refresh, policy configuration, network policies)
- Autopilot Deployment Updates :
- Manage configuration profiles, Enrolment status pages, and ESP testing
- Coordinate release and validation of Autopilot device profiles and white-glove provisioning
- Application Lifecycle Management :
- New app rollouts, upgrades, deprecation, and compatibility testing across device estate
- Maintain a centralized release calendar , aligning with Microsoft release cadences and internal change windows.
- Conduct impact analysis, define success / rollback criteria, and ensure test coverage before go-live.
🔹 Execution & Coordination
Lead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams.Plan, schedule, and monitor phased rollouts (Pilot >Test >
Production).
Ensure all releases comply with Change Management procedures : RFC submission, CAB attendance, stakeholder communication, and user readiness.Track post-release performance, user impact, and incident trends for continuous improvement.🔹 Automation & Tools
Leverage modern Microsoft tools and platforms for release execution :Microsoft Intune (Endpoint Manager) , MECM (SCCM) , Autopilot , WUfBCloud PC Admin Portal , Windows Update Analytics , Endpoint AnalyticsServiceNow , Jira , Confluence , Power BI for tracking and reportingAutomate patching, application deployments, reporting, and compliance tasks where possible.🔹 Documentation & Communication
Maintain comprehensive release documentation : runbooks, SOPs, rollback plans, FAQs.Publish regular release notes and internal communications on changes and upcoming releases.Track and report release KPIs : deployment success rate, rollback instances, ticket volumes, and SLA adherence.Qualifications & Skills :
5+ years of experience in Release Management, preferably in enterprise Microsoft environments.Deep technical understanding of :Windows OS update lifecycleMicrosoft 365 desktop apps and service releasesWindows Autopilot deployment and provisioningWindows 365 / Cloud PC configuration and user experienceIntune / SCCM / Endpoint AnalyticsFamiliar with Microsoft update channels (Monthly Enterprise, SAC, Current Channel).Experience with application packaging , version control, deployment testing, and ALM tools.Familiarity with ITIL release / change management, governance, and incident response processes.Strong scripting / automation knowledge (PowerShell is a plus).Preferred Certifications :
Microsoft Certified : Endpoint Administrator AssociateMicrosoft Certified : Modern Desktop Administrator AssociateMicrosoft Certified : Windows 365 Fundamentals / Azure Administrator AssociateITIL v4 FoundationPMP / Agile / SAFe Certifications (Optional)Key Attributes :
Strong coordination and multitasking capabilitiesExcellent communication with both technical and business stakeholdersHighly organized, process-driven, and analyticalProactive problem-solver with a focus on minimizing risk and downtimeComfortable in hybrid and fast-evolving enterprise IT environments