Bilingual Customer Support Specialist

Job description - French Language Specialist

• French / Spanish Language specialist, Good in Speaking and writing in respective language.
• Graduate / post-graduate degree in accounting / finance or similar is required
• Preferably from Accounts & finance background or any other BPO / KPO process experience
• Strong Customer Relationship management skills
• Strong understanding of basic fundamentals of accounting essential
• Attention to detail and accuracy, communicate clearly, concisely and effectively
• Handling process escalations, identify issues and work harmoniously as part of a team
• Exposure to ERP applications and Good knowledge of MS Office applications.
• Should be able to speak and write on the required language
• Respond to local language request received from internal as well as external stakeholders via Email and Phone
• Query follow up with internal and external stake holder in local language and clearance of the same
• Responsible for classification of invoices and provide coding for local language invoices
• Query record should be maintained on the follow ups and amendments.
• Meet the process requirement adhering deadlines and 100% quality.
• Proactive communications, identifies problems and fix it without dependency from agency.
• Other transactional activities
• Certification in B1 or B2.
• Preferably immediate joiner