Technical Support Trainee

Overview

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Healthcare, security, and defense are among the key markets where we have made significant inroads with new ideas, products, and processes. We know that many people live in difficult and dangerous conditions. To improve these circumstances, experts need simple, effective tools utilizing the latest in technology

Responsibilities

Technical Support will be the 1st point of contact to all the technical needs of the users

• Respond to the user Incidents / requests either via mail, call, chat or in person based on the need.
• Coordinates, diagnoses and troubleshoots reported operational issues in 24 / 7 environment.
• Provides applications support services to employees with technical problems and information technology issues
• Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
• Provides case status updates to management and end-users.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
• Self-starter, fast learner and a team player with strong communication and interpersonal skills.
• Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.

Qualifications

Skills Required

Office 365