Assistant Manager

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Design and deliver core training programs focused on process knowledge, compliance, systems, and functional skills

Conduct training needs analysis in collaboration with business stakeholders

Develop training content, manuals, SOPs, and e-learning modules

Facilitate classroom, virtual, and on-the-job training sessions

Monitor training effectiveness through assessments, feedback, and performance metrics

Maintain accurate training records and generate reports for audits and reviews

Coordinate with internal teams and external vendors for training logistics and delivery

Support new hire onboarding and induction programs

Continuously improve training methodologies and stay updated with industry best practices