Job Title : Sales Specialist (Promoter Sales & Telecalling)
Company : Hoora Technologies
Location : Nagpur (In-office)
Reports to : Expansion Head
Experience : 5+ years in Sales, Telesales, or Telecalling Leadership
Salary & Compensation : ₹6–12 LPA
Job Mission
You will be the core driver of conversion and revenue for our B2C services. Your mission is to establish and scale a highly efficient, metrics-driven telecalling operation (Promoters) that excels at booking, upselling, and cross-selling car / bike washing services. You will be responsible for transforming our telesales function into a world-class revenue centre.
Key Responsibilities
1. Telecalling System & Process Optimisation
- System Setup (Mandatory) : Design, implement, and optimise a highly efficient telecalling setup. Experience in setting up scalable and efficient telecalling operations in hyper-growth environments (e.g., PolicyBazaar, GoMechanic, or similar) is essential.
- CRM Expertise : Act as the CRM expert, ensuring the platform is utilised optimally for lead management, conversion tracking, sales automation, and performance reporting.
- Sales Strategy & Execution : Define the daily, weekly, and monthly sales strategy to maximise service bookings, focusing on conversion rates, lead quality, and funnel velocity.
2. Team Leadership & Training
Team Management : Build, lead, mentor, and manage a high-performing team of Promoters (Tele callers), fostering a high-energy, goal-oriented sales culture.Training & Coaching : Develop and implement rigorous training modules for communication, negotiation, objection handling, and deal closing.Performance Management : Set clear KPIs and monitor team performance daily, providing real-time coaching and managing incentives.3. Revenue Generation & Client Handling
Upselling & Cross-selling : Implement effective scripts and strategies to maximize revenue through the upselling and cross-selling of premium services, packages, and D2C products.Client Handling & Objection Management : Ensure the team is adept at handling customer queries, managing objections, and maintaining high client satisfaction while pushing for the close.Go-Getter Mindset : Instil an aggressive, results-oriented "go-getter" mindset within the team to consistently achieve and exceed sales targets.Ideal Candidate Profile
Experience : 5+ years of professional experience in leading and scaling large-scale Telesales or Telecalling teams.Scale & Setup (Mandatory) : Proven, verifiable experience in setting up or significantly enhancing efficient telecalling setups within high-volume service or consumer-tech organizations.Technical Acumen : Expert proficiency in CRM systems and sales automation tools. You must understand how to leverage technology to drive efficiency in telesales.Sales Fundamentals : Demonstrated expertise in all facets of the sales cycle, including communication, negotiation, objection handling, and deal closing.Industry Fit : Prior experience in hyperlocal services, insurance, financial services, or the automotive industry is highly preferred.Leadership : Strong team management and client handling skills with a focus on delivering quantifiable revenue growth.