Logistics Operations Specialist

The Associate Manager – Operations Logistics at CEVA GBSI is accountable for leading high-performing teams to deliver against defined KPIs and KRAs, while continuously driving process and cost optimization initiatives. This role plays a pivotal part in fostering a motivated and performance-oriented team culture, ensuring operational efficiency, and aligning service delivery with business expectations. As a key liaison between GBS operations and business stakeholders, the Associate Manager is responsible for maintaining service excellence, process compliance, and customer satisfaction.

Key Responsibilities

• Reporting & Dashboards : Develop and maintain dashboards and reporting mechanisms to provide clear visibility into workload distribution, task completion, and adherence to Service Level Agreements (SLAs).
• Escalation & Error Management : Maintain an active escalation and error log;

analyze recurring issues to implement timely corrective and preventive actions.

update shared trackers to reflect real-time performance.

Required Skills & Experience :