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Salesforce Consultant - Service Cloud Module

Stanley David And Associates (SDNA Global)Bangalore

21 days ago

Job description

Job Title : Salesforce Service Cloud Consultant B2

Location : Bangalore (Work from Office 5 days a week)

Experience : 5 - 7 years (Minimum 5+ years overall, with at least 3 years in Salesforce Service Cloud)

Job Summary :

We are seeking a Salesforce Service Cloud Consultant with strong hands-on expertise in Service Cloud implementations and API integration skills (Metadata API preferred). The consultant will work on delivering scalable Salesforce solutions, supporting end-to-end implementation, and integrating Service Cloud with enterprise systems.

Key Responsibilities :

Implement and configure Salesforce Service Cloud features (case management, knowledge base, Omni-channel routing, service console).
Work with APIs (preferably Metadata API) for integrations and automation.
Collaborate with stakeholders to gather requirements, design scalable solutions, and ensure best practices in Salesforce development.
Conduct testing, deployment, and support production environments.
Participate in solution design workshops and provide technical documentation.

Required Skills :

5 - 7 years of Salesforce development / consulting experience.

At least 3 years of relevant experience in Salesforce Service Cloud.

Strong experience with APIs (REST / SOAP) Metadata API preferred.

Hands-on experience in customization, configuration, workflows, and Lightning components.

Strong communication and problem-solving skills.

Additional Notes :

Candidates must clear the iMocha assessment before 17th Sept (only one attempt, valid for 48 hrs).

Immediate joiners preferred; max 30 days notice period.

5 days work from office is mandatory.

(ref : hirist.tech)

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Salesforce Consultant • Bangalore