Senior Full-Stack Ai Engineer

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Senior Full-Stack AI Engineer

Title : Senior Full-Stack AI Engineer – AI-Enabled Help Desk (GCP)

Location : Remote

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Responsibilities

• Own architecture and implementation of a RAG-based AI Help Desk backend :
• Ingestion + indexing of KB docs (markdown / HTML / PDF)
• Chat API with conversation history, role context, and tier classification
• Guardrails (prompt injection / adversarial prompt detection)
• Ticket creation + escalation logic & tier routing
• Replace existing front-end mock AI simulator with real backend APIs in the provided repo (pcte-ai-help-desk-demo).
• Implement analytics & monitoring endpoints to power the Help Desk dashboard and trend analysis (ticket topics, deflection rate, SLA metrics, guardrail activations, etc.).
• Design and implement secure, scalable deployment on GCP (Cloud Run, Cloud SQL / Firestore, Cloud Storage, etc.).
• Apply best practices :
• Clean architecture, separation of concerns
• API versioning and documentation (OpenAPI / Swagger)
• Automated tests (unit + at least one end-to-end)
• Observability (structured logging, basic tracing / metrics)
• Secure secrets management and least-privilege IAM
• Produce clear technical documentation (architecture, APIs, deployment instructions).
• Prepare a short demo walkthrough aligned with Army use-cases : Tier 0 self-service, guardrails, escalation, human takeover.

Required Skills