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ServiceNow & CMDB Professional

ServiceNow & CMDB Professional

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Key Responsibilities :

1.  Business Capability Mapping :

  • Develop and maintain comprehensive business capability maps to align IT services with business objectives.
  • Collaborate with business stakeholders to identify and document key business capabilities and processes.
  • Ensure that business capability maps are up-to-date and reflect the current state of the organization.

2.  Application Portfolio Implementation :

  • Lead the implementation and management of the application portfolio within the ServiceNow platform.
  • Conduct application assessments to evaluate the health, performance, and alignment of applications with business needs.
  • Develop and maintain an application inventory, including metadata, lifecycle status, and ownership information.
  • Work with application owners to define and implement application rationalization strategies.
  • 3.  CMDB Process Maintenance :

  • Oversee the maintenance and accuracy of the Configuration Management Database (CMDB) within the ServiceNow platform.
  • Develop and implement CMDB policies, procedures, and standards to ensure data integrity and consistency.
  • Collaborate with IT and business stakeholders to ensure that configuration items (CIs) are accurately recorded and maintained.
  • Conduct regular audits and reconciliations of the CMDB to identify and resolve discrepancies.
  • Provide training and support to team members and stakeholders on CMDB processes and best practices.
  • 4.  Collaboration and Communication :

  • Collaborate with cross-functional teams, including business analysts, project managers, and IT operations, to ensure successful implementation of initiatives.
  • Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
  • Provide training and support to team members and stakeholders on business capability mapping, application portfolio management, enterprise architecture practices, and CMDB processes.
  • Qualifications :

  • Bachelors degree in Computer Science, Information Technology, or a related field. A Masters degree is a plus.
  • Proven experience in business capability mapping, application portfolio management, enterprise architecture, and CMDB process maintenance.
  • Strong knowledge of ServiceNow platform and its capabilities.
  • Familiarity with enterprise architecture frameworks such as TOGAF, Zachman, or FEAF.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications such as TOGAF, or similar are highly desirable.
  • Preferred Skills :

  • Experience with other IT service management (ITSM) and IT operations management (ITOM) tools.
  • Knowledge of cloud computing, microservices architecture, and modern application development practices.
  • Experience in conducting application rationalization and modernization initiatives.
  • Strong project management skills and experience with Agile methodologies.
  • Skills Required

    Togaf, zachman, Portfolio Management, Enterprise Architecture, Interpersonal Skills

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