Talent.com
Cloud Operations Support Engineer

Cloud Operations Support Engineer

Insight Globalrajkot, gujarat, in
14 hours ago
Job description

Title : Cloud Operations Support Engineer

Pay : 10-18 LPA Fixed per Annum

Location : Remote

We are building a Cloud Operations Support Team to provide 24 / 7 coverage using a follow-the-sun model . This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. We are hiring 5 Support Engineers (Level 1 and Level 2) based in India

This team will serve as the first and second line of defense for cloud operations, escalating complex issues to our Level 3 engineering team as needed.

Responsibilities

For Support Engineers (Level 1 & 2) :

  • Monitor cloud infrastructure and respond to alerts and incidents.
  • Triage and resolve support tickets related to system performance, access, and configuration.
  • Perform routine system administration tasks (e.g., user provisioning, patching, backups).
  • Escalate unresolved or complex issues to Level 3 engineering teams.
  • Document troubleshooting steps and resolutions in the ticketing system.
  • Collaborate with peers across time zones to ensure seamless handoffs and coverage.

For Team Lead :

  • Oversee daily operations and ensure SLA adherence across global support shifts.
  • Coordinate handoffs between regional teams to maintain continuous coverage.
  • Act as the primary escalation point for high-priority incidents.
  • Mentor and coach support engineers to improve technical and operational performance.
  • Collaborate with engineering and infrastructure teams to improve support workflows.
  • Track team metrics and report on performance, ticket volumes, and resolution times.

    • Qualifications

    Support Engineers :

  • 2+ years of experience in cloud operations, system administration, or technical support.
  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
  • Experience with ticketing systems (e.g., ServiceNow, Jira).
  • Basic scripting or automation skills (e.g., PowerShell, Bash) is a plus.
  • Strong communication and documentation skills.
  • Willingness to work in rotating shifts aligned with the follow-the-sun model.

    • Work Model

  • Follow-the-sun coverage with handoffs between India, Mexico, Egypt, and the US.
  • Rotating shifts to ensure 24 / 7 operational support.
    • Create a job alert for this search

    Cloud Engineer • rajkot, gujarat, in