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Hospitality Service Leader
Hospitality Service LeaderBenne • Delhi, Republic Of India, IN
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Hospitality Service Leader

Hospitality Service Leader

Benne • Delhi, Republic Of India, IN
30+ days ago
Job description

We’re Hiring : Captain – Delhi

About Us

Akhil and Shriya — a filmmaker and a psychologist — shared a deep love for dosas. Missing the Bangalore dosa in Mumbai, they perfected a recipe and discovered the true secret : a great dosa is made with honour, respect, and care. At Benne we serve food we love — with honesty, warmth, and heart.

The Role

We’re looking for a hands-on, guest-first Captain to run the floor at our cafés in Delhi. You’ll be the face of the outlet during your shift — ensuring service is smooth, guests feel seen, and the team performs like a well-oiled kitchen. This role is for someone energetic, decisive, and proud of excellent service.

What You’ll Do

  • Lead the service floor during your shift : welcome guests, manage the space, and ensure timely, warm service
  • Coach and support FOH staff on hospitality, order flow, and upsell moments
  • Run pre-shift and post-shift briefings;

keep the team informed and motivated

  • Monitor service speed, order accuracy, and guest satisfaction in real time
  • Troubleshoot operational issues and coordinate with the manager / BoH to resolve them
  • Handle guest feedback with empathy and ownership — turn concerns into delightful outcomes
  • Keep the dining area clean, presentable, and aligned with brand standards
  • Support inventory checks and communicate supply needs to the Outlet Manager
  • Step in to assist during peak service (plate-up, clearing, bussing) whenever needed
  • What We’re Looking For

  • 1–3 years of hands-on FoH experience in cafés, restaurants, or QSRs (experience as a senior server, supervisor, or team lead is ideal)
  • Confident, calm leadership on the floor and excellent people skills
  • Strong communicator who can coach peers and handle guests with grace
  • Quick decision-maker, organized, and comfortable working in a fast-paced environment
  • A team player who takes pride in every service moment and protects Benne’s service soul 💛
  • Compensation

    Competitive and based on experience.

    To Apply

    Email your resume to hr@shimowfoods.com

    with the subject line :

    “Captain – Delhi : )”

    At Benne, every shift is another chance to make someone’s day. If you love hospitality and want to lead with warmth, we’d love to meet you.

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    Hospitality • Delhi, Republic Of India, IN

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