Soft Skill / Communication trainer

Job Description :

Training & Development Delivery work focuses on delivering / providing training for the

general workforce and targeted functional / technical areas including :

• Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization
• Conducting regular refresher sessions to improve or maintain the core skills of the customer service executives on the operation floor.
• Carry out voice coaching activities for the process to maximize the effectiveness of the executives.
• Provide support in creation of training modules. Mentor and groom new team members Measure performance of the team by preparing team score cards.

Desired Candidate Profile

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