CRM - Manager(Real Estate)

Ista Spaces • eluru, andhra pradesh, in

4 days ago

Job description

Job Title : CRM Head (real Estate)

Location : Bangalore

Department : CRM

Reports To : Director – Operations / Managing Director

Experience Required : 3 – 10years (Real Estate preferred)

Budget-Open For Negotiation

Job Summary :

We are looking for an experienced and strategic CRM Head to lead our customer relationship management function. The role involves overseeing the entire post-sales customer lifecycle, managing a high-performing CRM team, and ensuring best-in-class client servicing standards across all projects. The ideal candidate will bring leadership, process innovation, and a customer-first approach to drive satisfaction, loyalty, and brand trust.

Key Responsibilities :

Take complete ownership of the end-to-end post-sales customer journey, including documentation, payment scheduling, agreement execution, handover coordination, and possession.
Lead, mentor, and manage the CRM team by setting clear performance goals, ensuring training, and fostering a customer-centric culture.
Develop and implement CRM strategies to enhance client satisfaction and streamline internal processes.
Handle all major customer escalations and conflict resolution with professionalism and tact.
Ensure the timely issuance of demand letters, receipts, NOCs, sale agreements, and other legal documentation.
Maintain updated and accurate client records in the CRM software (Salesforce, Zoho, HubSpot, etc.).
Coordinate across departments – Sales, Legal, Finance, Projects, and Handover – to ensure seamless delivery and communication.
Track customer satisfaction metrics and initiate regular feedback collection, analysis, and action planning.
Prepare and present high-level MIS reports, dashboards, and performance summaries to senior management.
Ensure RERA compliance and maintain full documentation records for audits and legal purposes.
Drive digital transformation and automation within the CRM process wherever applicable.
Foster long-term relationships with high-value clients and develop referral programs.

Key Skills & Qualifications :

Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred)

8–12 years of CRM or Customer Success experience, with minimum 4–5 years in a leadership role (Real Estate sector preferred)

Strong leadership skills with proven experience in managing large CRM teams

Excellent communication, negotiation, and interpersonal skills

Strategic thinker with the ability to implement structured and scalable systems

Deep knowledge of real estate operations, customer documentation, and RERA compliance

Customer-first mindset with a passion for service excellence

What We Offer :

Senior leadership position with strategic impact

Competitive salary and performance-based bonuses

Opportunity to work on landmark real estate projects

Dynamic work environment with strong growth potential

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Crm • eluru, andhra pradesh, in