Counselor / Sr. Counselor

Function / Department : Operations

Division : Chd / Bathinda / Amritsar / Ludhiana

Job Purpose :

The position is responsible for ensuring premium experience for the clients through a standardised process and protocol with the objective of achieving the target conversion rate of walk-ins to registration for Immigration services or IELTS Coaching or both.

Key Accountabilities :

The position is responsible for :

• To ensure achievement of conversion rate for Immigration service sand IELTS Coaching
• To ensure smooth and seamless execution of customer / student life cycle
• To provide accurate guidance to students and resolve all queries
• To regularly follow up with concerned departments and process owners for (Shared responsibility) achieving Files lodging targets per branch (Intake wise)
• Primary responsibility with Filing team
• To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving Admission Success Rate targets (success of admission in colleges)
• Primary responsibility with Admission team
• To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving TAT for applying to the colleges within 24 hours of admission opening