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GoHighLevel - Staff Software Engineer - Distributed Systems

HighLevel India Private LimitedDelhi, IN

5 days ago

Job type

Remote

Job description

Description :

We're looking for a Staff Software Engineer to join our LC Phone Team, which powers the core communication platformhandling SMS, MMS, Voice Calls, Whatsapp and RCS messaging across our product ecosystemThis team is responsible for delivering a reliable, secure, and performant infrastructure that handles millions of time-critical operations from Purchasing Phone numbers, Delivering SMS, Connecting Voice calls, Conferences, Automated Billing systems through multiple service providers.

As a Staff Engineer, you'll lead the technical direction of the platform, solve complex distributed system problems, and mentor 10+ engineers across squads of 5 different products. You'll partner closely with PMs, designers, infra, and security teams to drive long-term architecture, elevate engineering standards, and ensure seamless user experiences at scale.

Responsibilities :

Own architecture and scaling decisions for key Phone platform components (e. g., Phone numbers, Compliance, Messaging APIs).
Lead design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows.
Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems, and Service Mesh-based microservices.
Drive observability and resilience by evolving our monitoring, alerting (Prometheus / Grafana), and incident response strategies.
Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently while implementing guardrails to reduce hallucination and boost reliability.
Partner with product, infra, and security teams to ensure data integrity, access control, and compliance across phone services.
Mentor and guide a team of high-performing engineers, encouraging technical excellence and career growth.
Stay on the bleeding edge of AI / LLM technology, development best practices, and distributed architecture patterns, and bring that knowledge back to the team.
Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence.

Requirements :

9+ years of backend engineering experience, including designing fault-tolerant systems and working on high-scale platforms.

Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing.

Proven experience optimizing availability, performance, and reliability in real-world systems under load.

Strong experience with relational and NoSQL data models (especially with complex transactional data).

Deep knowledge of Frontend Systems with any frameworks (Angular, VueJS, React) and familiarity with Design Principles and User Experience.

Familiarity with monitoring, SLOs, and root-cause analysis in production environments.

Familiarity with hallucination mitigation strategies (e. g., code constraints, test scaffolding, embeddings, context injection).

Excellent communication and cross-functional collaboration skills.

A pragmatic, hands-on leader who balances long-term vision with iterative execution.

Preferred Experience :

Experience working with AI Tools, Communication APIs (Twilio, Plivo, etc).

Contributions to open-source tools, internal platforms, or engineering blogs.

(ref : hirist.tech)

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Staff Software Engineer • Delhi, IN