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Clinic Account Manager (Field renewals - health insurance)

Clinic Account Manager (Field renewals - health insurance)

EvenHyderabad, Telangana, India
4 days ago
Job description

Clinic Account Manager

Location : Hyderabad | Function : Renewals & Client Servicing | Type : Full-Time

About the Role

At Even Healthcare, we don’t just sell health plans — we deliver peace of mind.

As a Relationship Manager, you'll be the go-to expert for customers post-purchase. You’ll own a portfolio of accounts, ensure every customer knows how to use their plan, solve service issues, and most importantly — retain and grow revenue through excellent customer experience.

This is not a back-end desk job. It's a high-impact, on-ground role where you meet real people, solve real problems, and see the difference you make.

What You’ll DoDrive Renewals & Retention

  • Meet customers whose plans are up for renewal.
  • Build trust, solve blockers, and ensure they continue with us for the long term.
  • Keep track of renewal timelines and close them proactively.

Customer Servicing & Onboarding

  • Educate customers on how to use the app, file claims, and access health services.
  • Be the go-to person when they need support — from hospital visits to documentation help.

    • Solve Escalations On-Ground

  • Handle critical customer escalations — especially when things go wrong.
  • Coordinate with internal teams to resolve issues quickly and empathetically.

    • Grow Revenue from Existing Accounts

  • Identify opportunities to cross-sell and upsell additional services.
  • Pitch value-added offerings that make sense for each customer.
  • Drive referrals from happy, well-serviced clients.

    • What Makes You a Great Fit

  • 1–4 years of experience in Field Sales, Insurance Renewals, Customer Servicing, or Healthcare
  • Excellent communication in Hindi + English + Regional language of the city
  • Empathetic, patient, and able to handle tough conversations
  • Tech-savvy — you’re
  • comfortable with mobile apps, digital processes, and CRMs
  • Target-driven and self-motivated to own customer outcomes.
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    Account Manager • Hyderabad, Telangana, India