Director of Service Operations

Job Description

Job Title : Service Head

Location : Bengaluru (with pan-India oversight)

Department : Customer Service & After Sales

Reports To : CEO

Job Summary

We are seeking an experienced and dynamic Service Head to lead Ola Electric’s national service and after-sales operations. The role will be responsible for driving service excellence, customer satisfaction, and operational efficiency across the company’s growing EV portfolio. The ideal candidate will have extensive experience managing multi-location service networks, developing scalable service delivery models, implementing digital solutions, and building customer-centric teams. This role is pivotal in ensuring a seamless ownership experience and strengthening Ola Electric’s brand promise of reliability and innovation.

Key Responsibilities

• Service Strategy and Network Management
• Develop and execute a comprehensive service strategy aligned with business growth, product roadmap, and customer experience goals.
• Plan and expand the national service network, including company-owned and franchisee-operated service centers.
• Optimize service infrastructure, capacity planning, and geographic coverage to ensure accessibility and efficiency.

2. Customer Experience and Quality Assurance

3.After-Sales Operations and Process Excellence

4.Spare Parts and Warranty Management

5.Team Leadership and Capability Building

6.Cross-Functional Collaboration

Required Skills and Qualifications

MBA preferred.

Preferred Attributes

Career Path

Progression to Chief Operating Officer (COO) or Head of Customer Experience roles based on performance, leadership impact, and organizational needs.