Salesforce Agentforce Developer / Admin

Role : Salesforce Agentforce Administrator

Location : Mumbai (Hybrid OR Remote)

Overview

We are seeking a skilled Salesforce Agentforce Administrator to support, configure, and optimize our conversational AI platform, Agentforce, within the Salesforce ecosystem. This role is critical in ensuring a seamless virtual agent experience for our members and internal users across various lines of business. You'll work closely with product managers, Salesforce engineers, and business stakeholders to manage day-to-day bot performance, troubleshoot issues, and scale Agentforce capabilities

Responsibilities

• Administer and maintain Agentforce deployments within Salesforce and other supported interfaces.
• Configure intents, utterances, dialog flows, and prompt templates to align with business use cases.
• Partner with AI / ML and other engineering teams to support continuous training optimization of the bot's performance.
• Use the Agentforce Console to monitor conversations, analyze outcomes, and manage handoffs to live agents or other systems.
• Support integrations between Agentforce and other internal systems (master data sources)
• Maintain detailed documentation for skills, prompts, flows, and system configurations.
• Troubleshoot production issues, collaborate with support teams, and drive resolution of system incidents.
• Provide recommendations on improving user experience based on chat analytics and usage patterns.
• Help ensure compliance with HIPAA security and privacy standards.

Qualifications

Preferred Experience

Experience working in a healthcare or HIPAA-compliant environment.