End User System Administrator I

Job Description

The Endpoint Systems Administrator I ensures that endpoints comply with company standards as they relate to security hardening, usability, and inventory requirements. The role is the liaison between the End User Engineering and End User Support teams as well as business units as needed and requires strong soft skills.

Essential Responsibilities

Monitors ticketing queue and escalates tickets as required

Support of the endpoint solutions environment

Assess emerging industry trends; anticipate and develop strategic solutions

Participates in the technical implementation of projects and initiatives

Provides Tier I support for all endpoint components

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Education Requirements

Bachelor’s Degree required.

Experience Requirements

0-3 years of relevant experience required.

License / Certification / Registration Requirements :

VMware Certified Technical Associate - Data Center Virtualization 2024 (v2) (VCTA-DCV 2024), Comptia A+, Net+, or Cloud+

Knowledge / Skills / Abilities   Required :

Strong communication skills and the initiative to work with other teams and business units as needed

Demonstrates a customer orientation; establishes and maintains customer relationships

Good organization skills

Working knowledge of Excel and PowerPoint to create metric reports

Knowledge of ITIL framework

Security minded

Knowledge of Microsoft Office 365 licensing