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ORM Executive

ORM Executive

DigiStreet® Media Pvt. Ltd.Noida, Uttar Pradesh, India
16 hours ago
Job description

About the Role

We are looking for a proactive Online Reputation Management (ORM) Executive with 6 months to 1.5 years of experience in digital marketing or customer engagement. The candidate will be responsible for monitoring brand presence online, handling customer queries / reviews, and ensuring a positive digital reputation for the brand.

Key Responsibilities

  • Monitor brand mentions, reviews, and conversations on platforms like Google Reviews, Facebook, Instagram, Twitter, Quora, MouthShut, JustDial, etc.
  • Respond to customer queries, complaints, and feedback in a professional and timely manner.
  • Draft suitable replies for both positive and negative reviews / comments in alignment with brand voice.
  • Escalate critical issues to the concerned teams and follow up until resolution.
  • Track daily ORM activities and maintain reports of responses, sentiments, and escalations.
  • Assist in implementing ORM strategies to improve brand image and customer satisfaction.
  • Keep a check on competitor reviews / mentions and share insights with the marketing team.

Requirements

  • 0.6 – 1.5 years of experience in ORM, Social Media, Customer Service, or Digital Marketing .
  • Strong written and verbal communication skills.
  • Basic knowledge of ORM / social listening tools (e.g., Google Alerts, Hootsuite, Brand24, Social Mention).
  • Ability to remain calm and solution-oriented while handling negative feedback.
  • Detail-oriented with good coordination skills.

    • Good to Have

  • Exposure to SEO basics and digital marketing campaigns.
  • Knowledge of drafting short professional responses.
  • Ability to work with cross-functional teams (marketing, customer service, product).

    • What We Offer

  • A collaborative and growth-oriented environment.
  • Opportunity to work on multiple brands / projects.
  • Hands-on learning in digital marketing and online reputation management.
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    Executive • Noida, Uttar Pradesh, India