Innovation leader / Process Improvement Lead

Position : Innovation leader / Process Improvement Lead

Work Shift : Night Shifts - All 5 Days WFO - Noida Sec 135

About the Role :

As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.

Key Responsibilities :

• Synthesize data analysis into compelling narratives for different stakeholders (internal / external).
• Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
• Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
• Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
• Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes

Skills and Qualifications :

TELUS Values :

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About TELUS Digital : TELUS Digital (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at : telusdigital.com