Client Success Strategist

R K SWAMY Ltd. is looking to hire a client servicing professional having a flare of working with clients and handling end to end communication between the agency and the clients.

Role : Client Services Manager

Location : Kolkata

Experience : 6 - 8 Years

Qualification : Graduate or PG in related fields

Responsibilities

• Actively participate in the development of Brand / Communication strategies based on clients’ sales and marketing objectives. Initiate Brand planning discussions between the client and agency teams.
• Independently work on assignments, handle client meetings, take briefs and independently present the Agency’s recommendations on such assignments.
• Minute and circulate all discussions / briefs / information, post client meetings and telephonic or email interactions with the client.
• Obtain, tabulate, maintain and update sales and market share information for the client (and its competitors) and share this with other team members.
• Prepare briefs for creative development, Market planning, Market Research etc. Conduct internet searches and compile information to support development of work for the client. Preparation of job requisitions for the Studio, Creative Department, Media, production etc.
• Regularly follow-up with Studio, Media, Production, Film and other departments to ensure ongoing jobs are being executed as per the brief and as per to time schedules.
• Coordinate with and assist relevant departments in photography assignments, film / TV production, radio production, etc…
• Supervise and ensure that all estimates and bills are submitted on time and approved / acknowledged by client.
• Forward outstanding statements and payment reminders to client and follow up on timely collection of payments.

Interested candidates please share resumes at nikhat.khan@rkswamy.com