Integration Specialist-ATS

Integration SpecialistEducation : Any BE / B.Tech or qualificationWork Mode : RemoteSalary 15 LPAInterview Mode-Virtual (Microsoft Teams / Zoom) 3 RoundsOther details :

• Experience in 5 to 7 + Years
• Shift timings : EST / GMT; Interviews scheduled between 2 : 30–5 : 30 PM IST
• Mandatory requirement : Avature certification.Position SummaryThis role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues.Designs and scales integrations with deep architectural insight; proactively improves reliability and automation; teaches others.Understands core concepts and can implement with guidance; has partial but relevant experience within the past year.Should have recent hands-on experience; independently owns and delivers API integrations with strong documentation and testing discipline.Mandatory Skills : Integration project experienceApache NiFi exposure (used by Avature for integrations)ATS / CRM understanding (preferably Avature)Key Responsibilities
• System Oversight :
• Oversee daily operation, configuration, and workflow integrity of the Avature ATS.
• Ensure system is optimized and follows latest regulatory and compliance standards.
• Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures
• Performance Management :
• Monitor help desk performance metrics and coach team members to deliver high service levels.
• Develop and implement engagement and development initiatives for the Avature help desk team.
• Provide ongoing feedback and facilitate team reviews.
• Escalation & Issue Resolution :
• Act as an escalation point for complex or high-impact issues.
• Lead efforts for efficient troubleshooting and resolution in partnership with technical teams.
• Coordinate timely incident response to minimize business disruptions.
• Compliance & Regulatory Updates :
• Monitor regulatory changes affecting ATS operations and ensure proper system updates.
• Collaborate with stakeholders to interpret policy changes and drive compliance.
• Stakeholder Collaboration :
• Work closely with HR, IT, and Recruiting to ensure Avature aligns with business needs and industry best practices.
• Guide team on integrating Avature with other HR platforms as needed.
• Continuous Improvement :
• Research and recommend improvements to optimize system performance and user experience.
• Lead special projects and process improvements for the ATS and related workflows.