Customer Support Executive

Company Description

Expert Law specializes in Personal Injury and Immigration Law, serving clients across the nation with tailor-made legal solutions for individuals and businesses. With 40 years of combined experience, the firm is committed to delivering high-quality legal advice and personalized service. Known for its core values of transparency, reliability, and integrity, Expert Law ensures clear communication regarding fees and timelines for an exceptional client experience. The firm’s philosophy, "putting people first," is reflected in its seamless approach from the initial consultation through to the resolution of each case.

Role Description

This is a full-time remote role for a Customer Support Executive. In this role, you will be responsible for providing timely assistance to clients, addressing their queries with professionalism and empathy. Day-to-day tasks include delivering excellent customer service, resolving issues efficiently, managing online support channels, and maintaining a high level of customer satisfaction. You will also support clients with technical issues and collaborate with internal teams to improve customer experience.

Qualifications

Profound skills in Customer Support, Customer Service, and Customer Satisfaction

Ability to provide Online Support and Technical Support with efficiency and clarity

Excellent verbal and written communication skills

Strong problem-solving abilities and a proactive approach to issue resolution

Proficiency with customer relationship management (CRM) software and communication tools

Ability to work independently in a remote setting with strong time management skills

Previous experience in a customer-facing role, preferably in the legal sector, is a plus