Senior Support Integration Engineer

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

We are seeking a highly skilled Support Engineer to join our SDK Support Team with a focus on Android support. This role involves developing and delivering end-to-end solutions for customers, integrating biometric SDKs across platforms, and providing technical expertise to resolve complex queries. The ideal candidate will have strong coding skills, cross-platform experience, and the ability to collaborate with global teams and customers.

Key Missions

Roles and Responsibilities :

• Recommendation and Presentation of the product with details to the customer
• Development of fully functional solution for queries and roadblocks from the customers (PoC).
• Programming the features across platforms and languages (Windows / Linux in Android, Dot.Net Java C#, C++ and other as required)
• Leading a team to handle global customers
• Coordinating with teams in different regions and time zones at the same time.
• Coordination between different Business Units and Verticals within the organization
• Design and develop solution according to the customer objective and requirements
• Resolving any software and hardware related issues and queries
• In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working

Profile & Other Information

What is Expected to be done :

Technical Skills :

SDK-Specific Responsibilities :