Team Member- Cloud Communications (CPaaS)

Key Responsibilities

JOB DESCRIPTION

• Understand the product deliverable and participate impactfully during product download and the POC stage
• To self train on the platform capabilities with various use cases to handle the L1 queries efficiently
• Act as the first point of contact for customers seeking technical assistance via email, chat, or phone.
• Troubleshoot API-related issues, messaging failures, call routing problems, and platform errors.
• Guide customers in integrating CPaaS solutions with their applications using RESTful APIs, Webhooks, and SDKs.
• Work closely with product and engineering teams to escalate and resolve complex technical issues.
• Document common issues and contribute to the internal knowledge base.

Requirements

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Skills Required

CRM Tools, Communication Protocols, Saas, Restful Apis