Associate Manager SRE

Overview

We are seeking a self-driven, inquisitive, and curious Site Reliability Engineer (SRE) to drive reliability, availability, performance, and security across our global digital product ecosystem. This role is central to ensuring a seamless and resilient experience for our users by blending deep engineering expertise with operational excellence and automation.

You will be part of a global SRE practice supporting a portfolio of 260+ modern cloud-native applications across consumer, commercial, supply chain, and enablement functions. Your mission : prevent incidents before they occur, ensure rapid recovery when they do, and build scalable systems that evolve with our growing business.

Responsibilities

Champion reliability, observability, and operational excellence across mission-critical applications.

• Develop and maintain service-level indicators (SLIs), objectives (SLOs), and error budgets to measure and improve system performance.
• Implement automated monitoring, alerting, and recovery mechanisms to reduce manual intervention and improve response times.
• Collaborate closely with software engineering, platform, and operations teams to embed SRE practices across the development lifecycle.
• Lead and participate in incident response, root cause analysis, and postmortem reviews to drive long-term improvements.
• Identify and eliminate sources of toil through automation, tooling, and process refinement.
• Continuously improve resiliency design, capacity planning, and release management in production systems.
• Influence engineering teams with best practices on cloud-native architecture, observability, and deployment strategies.

Qualifications

Required Skills :

Preferred Skills :

Skills Required

Networking