Senior Process Analyst - RCM Training

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Role Summary

We are seeking an experienced and passionate RCM Trainer to design, deliver, and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management (RCM) continuum. The trainer will be responsible for new hire training, cross-training, process upskilling, and ongoing refresher programs aligned with client expectations and performance metrics.

Key Responsibilities

Training Design & Delivery

• Deliver end-to-end RCM process training (front-end, mid-cycle, and back-end) covering all RCM verticals :
• Patient Access (Eligibility, Authorization, Registration)
• Medical Billing & Coding (ICD-10, CPT, HCPCS, Modifiers)
• Charge Entry & Capture
• Claims Processing & Submission
• Accounts Receivable (Follow-up, Denials, Appeals)
• Payment Posting, Refunds & Credit Balances
• Facilitate induction training for new & lateral hires and refresher training for existing staff.
• Customize modules based on client SLAs, payer guidelines (Medicare, Medicaid, Commercial), and platform (e.g., Epic, Cerner, eClinicalWorks).
• Conduct assessments, quizzes, and feedback sessions to evaluate learning effectiveness.
• Update training materials and SOPs based on process changes or client requirements.
• Collaborate with SMEs and Ops to identify training needs and skill gaps.
• Ensure training delivery meets compliance, accuracy, and quality benchmarks.
• Support cross-functional training requests (Voice, Non-Voice, Coding, etc.).

Training Administration & Documentation

Performance & Evaluation

Collaboration & Stakeholder Management

Required Skills & Qualifications

Role Summary

We are seeking an experienced and passionate RCM Trainer to design, deliver, and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management (RCM) continuum. The trainer will be responsible for new hire training, cross-training, process upskilling, and ongoing refresher programs aligned with client expectations and performance metrics.

Key Responsibilities

Training Design & Delivery

Training Administration & Documentation

Performance & Evaluation

Collaboration & Stakeholder Management

Required Skills & Qualifications

Position Level

Senior Analyst

Country

India

Skills Required

epic, Powerpoint, Hipaa, Aapc, Ms Office Suite, medisoft, Excel