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Senior Business Intelligence Analyst - Python / SQL

Senior Business Intelligence Analyst - Python / SQL

Chargeback GurusChennai
8 hours ago
Job description

Position Overview :

As a Senior BI Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients.

You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance.

Key Responsibilities :

  • Perform the Chargeback Profile Analysis process for new potential clients as assigned through Hubspot ticketing process.
  • Ensure New requests are processed within established timeframes to support department goals.
  • Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.
  • Evaluate data for anomalies, unusual patterns, and emerging fraud trends, and create CPA read-out for Sales review.
  • Support Sales, Client Success, and all internal CBG teams to provide ROI calculations for OI, PA, and SCR for existing clients through ticket requests via Hubspot.
  • Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.
  • Develop and maintain MIS reporting for Key Clients that highlight performance metrics, trends, and insights for executive leadership and operational teams.
  • Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.
  • Utilize data visualization tools such as Power BI, Quick Sight, or Powerpoint, to transform complex data into intuitive visual representations.
  • Craft concise narratives and visually compelling reports / dashboards that interpret and communicate data findings, translating complex insights into understandable language for various stakeholders.

Job Requirement Qualifications :

  • Minimum 5+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights.
  • Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, and Python, while also utilizing data visualization applications (e.g., PowerBI, QuickSight, PowerPoint).
  • Expert level usage of MS-Excel, MS-PowerPoint and MS-Word.
  • Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary.
  • Effective communication skills to convey technical findings to both technical and non-technical audiences are required.
  • Detail-oriented mindset with a commitment to data integrity and quality assurance.
  • Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities.
  • Ability and maturity to manage tasks and assignments independently.
  • Natural ability to thrive in a fast-paced, deadline-oriented environment.
  • LEAN / Sig Sigma certifications would be an added advantage.
  • Demonstrates flexibility and adaptability in managing changing priorities and tasks in a dynamic work environment.
  • Knowledge of chargeback processes and dispute management preferred.

    • (ref : hirist.tech)

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