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Cyara Tester

Cyara Tester

Intellectt IncNadiad, IN
21 hours ago
Job description

Key Responsibilities :

  • Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.
  • Execute functional, regression, and performance testing on contact center applications.
  • Validate end-to-end customer journeys across multiple channels.
  • Identify and report defects, track issues, and verify fixes.
  • Work closely with developers, business analysts, and CX teams to ensure system quality.
  • Support test automation , CI / CD integration, and workflow optimization.
  • Participate in requirement analysis and design discussions for new customer experience implementations.

Required Skills & Experience :

  • 2–5 years of experience in contact center testing / CX testing .
  • Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring).
  • Understanding of IVR systems, SIP, CTI, and telephony protocols .
  • Experience with automation testing tools and API testing is a plus.
  • Knowledge of customer experience processes , CRM systems, and omni-channel platforms.
  • Familiarity with defect management tools (Jira, Quality Center, etc.).
  • Strong analytical and problem-solving skills.
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    Tester • Nadiad, IN