Guest Services Associate

Company Description

Located in the heart of each destination, a stay at any Fairmont hotel is unforgettable. Known for grand properties and thoughtful colleagues, we aim to make each stay memorable. As part of ALL - Accor Live Limitless Loyalty Program, with 90 addresses in 32 countries, we are favored by world leaders, business travelers, and families. Our hotels stand at the intersection of elegance and culture, becoming the cultural heart of their communities.

Role Description

This is a full-time on-site role for a Guest Services Associate at Fairmont Hotels & Resorts, located in Mumbai. The Guest Services Associate will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless guest experience. Daily tasks will include assisting with check-ins and check-outs, addressing guest inquiries, and maintaining clear communication with other hotel departments to meet guest needs.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Reservations experience
• Strong Communication skills
• Ability to work in a dynamic on-site environment
• Professional demeanor and strong interpersonal skills
• Fluency in multiple languages is a plus
• Previous experience in the hospitality industry is beneficial

Skills Required

Customer Service, Reservations, Strong Communication