Guest Services Associate

Job Title : Receptionist & Front Desk Executive

Location : Marine Drive, Mumbai

Experience : 5-8 Years

Budget : 6-9 LPA

Key Responsibilities :

Client Servicing & Relationship Management

 Attend and respond to all client phone inquiries received via marketing campaigns, newspaper inserts, advertisements, references, or other channels.

 Validate client information as per company criteria and record accurately in the internal database / CRM.

 Schedule appointments for client visits to the Experience Centre, warmly welcome them upon arrival, and ensure a premium hosting experience.

 Serve as the first point of contact between clients and the team to capture initial requirements.

 Give tours of the Experience Centre, ensuring an engaging and informative experience if required.

 Follow up with client's post-visit, reschedule meetings if required, and keep relevant teams updated.

 Ensure no client call goes unanswered, promptly return any missed calls.

Coordination & Reporting

 Maintain structured and up-to-date records of all appointments, meetings, visits, and follow-ups in the CRM.

 Prepare daily and weekly reports on client interactions, appointments, and follow-ups for internal review.

 Coordinating with the design team to ensure timely meetings and a seamless handover once initial expectations are captured.

 Share client preferences, feedback, and special requests with internal teams proactively.

Premium Service & Brand Representation

 Maintain a luxury environment at the Experience Centre, ensuring it reflects the brand's high standards.

 Document client feedback to improve services and offerings.

 Support marketing by sharing lead quality insights and client interaction trends.

 Assist in organizing exclusive events, shoots, or client days, ensuring every detail is executed flawlessly for a high-touch experience.

Administrative & Facility Management

 Manage housekeeping, pantry, drivers, security, office boys, and runner boys — maintaining accurate attendance, leave, and personnel records (both soft and hard copies by security).

 Act as the go-to person for all matters related to inventory. Be resourceful. Maintain a list of all contacts and places to procure office related materials, products and services.

 Ensure workplace safety, readiness of first aid, and availability of emergency supplies.

 Monitor relevant news or local updates for any potential safety or operational concerns.

 Plan and coordinate festivities / events in collaboration with HR, ensuring budget adherence.

 Maintain ambience standards — plants, flowers, décor, pantry, safety, and housekeeping arrangements.

 Liaise with external vendors, agencies, and consultants to ensure smooth operations and immediate resolution of disruptions.

Education

 Bachelor's or Master's degree in a relevant field

 5+ years of experience in client relations, preferably in the luxury sector (hospitality, aviation, premium retail)

Please share your CV at [HIDDEN TEXT]

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Skills Required

Relationship Management, Coordination, Client Servicing, Reporting, Crm, Facility Management