Key Responsibilities :
- Use the Workday Community site to troubleshoot and identify ways to better utilize the system
- Prepare and deliver Workday reports to stakeholders across the company
- Primary contact for all Workday questions, issue resolution and password resets
- Primary liaison with third party technical support to manage all support needs. Must be able to provide specific directions to technical support
- Performer in Workday configuration and testing process
- Continually researches, tests and stays up-to-date on all Workday updates, fixes and capabilities;
- Supports critical system maintenance and operational tasks within Workday
- Ensures that our internal customers issues and requests are addressed within documented SLA s
- Understands and translates the priorities of the business while integrating HR value proposition and strategies to meet the needs of the business
- Partners with HR Tech to deliver and test system integrations
- Manages configuration of the Workday system while providing Subject Matter Expertise (SME) to partner teams
- Maintains up to date documentation and controls
- Proficient in creating and updating simple integrations, configurations and loading of data via the appropriate system method (e.g. EIB)
- Identify functional gaps in existing processes or operations when business needs change and provide solutions
- Evaluate incoming requests from HR, Finance, IT and other groups, identify appropriate solutions and execute on them.
Qualifications :
Bachelor s degree in Business Administration, Information Technology, Human Resources, or related field preferred.
Skills Competencies :
Experience designing, testing, deploying, and supporting Time, and Absence functionality in a complex environmentMinimum of 3+ years of focused Workday HCM configuration experience within multiple disciplines (HCM, Time and Absence and Compensation preferred);Advanced Microsoft Excel expertiseExcellent communication and collaboration skills and ability to interface directly with company leadersMinimum of 2-3 years HRIS software and systems experience required, 1 year specifically in Workday enterprise systemExcellent attention to detail, ability to consistently provide accurate dataPossesses a strong work ethic for working with and maintaining confidential informationExperience performing data loads and audits of complicated dataAbility to prioritize work and deliver in a fast-paced environmentFunctional working knowledge of HR and Payroll processes a plusTroubleshoot HRIS issues and errorsWorkday reporting functionality; report writer calculated fieldsSkills Required
Workday HCM configuration, HRIS software, HR and Payroll processes, Troubleshoot HRIS issues, Workday reporting functionality