Roles & Responsibilities :
- Supervise daily data processes to identify and resolve issues where files are delayed or stuck.
- Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions.
- Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
- Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
- Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.
- Develop and refine dashboards or reports to track system performance and file flow metrics.
- Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
- Responsible for ensuring that data is adhering to the KCI metrics on a regular basis
- Develop and implement test plans, scripts to validate system updates, patches and new deployments
- Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
- Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.
- Automate repetitive testing processes and improve testing efficiency.
Basic Qualifications and Experience :
Bachelors degree and 0 to 3 years of Computer Science experience ORDiploma and 4 to 7 years of Computer Science experienceMust-Have Skills :
Strong analytical and problem-solving skills to diagnose and resolve system-related issues.Experience with data transfer processes and tackle stuck or delayed data files.Knowledge of testing methodologies and quality assurance standard processes.Proficiency in working with data analysis and QA tools.Knowledge of writing SQL will be helpfulGood-to-Have Skills :
Knowledge or some experience in database programming languages such as Oracle SQL and PL / SQLSome understanding of API integrations such as MuleSoftOutstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clientsSharp learning agility, problem solving and analytical thinkingKnowledgeable in SDLC, including requirements, design, testing, data analysis, change controlKnowledgeable in reporting tools (e.g. Tableau)Soft Skills :
Excellent analytical and troubleshooting skillsExcellent leadership and strategic thinking abilitiesStrong verbal and written communication skillsAbility to work effectively with global, virtual teamsHigh degree of initiative and self-motivationAbility to handle multiple prioritiesTeam-oriented, with a focus on achieving team goalsStrong presentation and public speaking skillsAbility to deal with ambiguity and think on their feetAbility to influence and aim to an intended outcomeAbility to hold team members accountable to commitmentsSkills Required
Mulesoft, Testing Methodologies, Sql, Data Transformation